Timeline:

1 Mar
' Entries Open '
18 Apr
' Entries Closed '
27 Apr
' Extended Deadline for Entries '
4 Jun
' Shortlist Announced '
4 Dec
' Awards & Gala Dinner '

2018 Winners

Best Apprenticeship Programme

Gold: County Durham and Darlington Fire and Rescue Service: CDDFRS Firefighter Apprentice Scheme

Silver: East of England Co-op: East of England Co-op Apprenticeship programme

Bronze: Coventry Building Society: Early Careers - Apprenticeships

Judges' comment:
This is an outstanding apprenticeship programme that has revolutionised firefighters’ training. This apprenticeship recognised issues with the traditional training system and implemented initiatives that have enabled a huge cultural change and has really modernised the firefighter’s skill set.

Best Change Management Programme

Gold: Thomas Cook: Thomas Cook Contact Centre Training Experts

Silver: Edam Group: Project Phoenix

Bronze: Tata Steel Europe: Strategic Account Management - cultural change programme

Judges’ comment:
This team showed they were able to flex the approach up and down the organisation. They knew their staff, had a solid business approach, and with hard work and an eager attitude they were able to produce the metrics to show real improvement.

Best Coaching & Mentoring Programme
Kindly supported by TOWARD

Gold: Guy's and St Thomas' NHS Foundation Trust: Coaching Peer Supervision Programme

Silver: Westcoast and HPE - Enterprise Mentoring Partnership

Bronze: Government Communication Service, Cabinet Office: Early Talent Coaching and Mentoring schemes

Judges’ comment:
The drive and focus from Hannah Datema’s lead in providing the service for the Trust and the partnership she developed is apparent. The feedback from stakeholders clearly illustrates the impact. The building of supervision and fitness to practice across the Trust on a focused and steady journey has resulted in the emergence of excellence in coaching. There is also real commitment to developing standards further through the planned Phase 2 of the programme. A great example of commitment to continuous improvement. We, as judges, were very impressed by the development of a strong coaching culture in a large organisation and with a limited budget.


Best Customer Experience Programme

Gold: Royal Bank of Scotland: Closed Loop Feedback

Silver: Transport for London & Steps Drama Learning Development: Hello London/ Customer Experience for London Bus Drivers

Bronze: British Airways: Transforming Club World

Judges’ comment
The programme involved all levels of leaders across the organisation in responding to, and taking action about customer feedback. The programme made use of bite-size learning and coaching for branch managers in how to have quality conversations with their customers, who had sent in feedback. Branch managers were empowered to make changes to improve the customer journey as a result of these conversations. To date 75,000 customers have been in conversation with leaders across the organisation including the CEO!

Best Diversity & Inclusion Programme

Gold: BT plc: TechWomen

Silver: National Assembly for Wales: Apprenticeship Scheme 2018

Bronze: Bank of Ireland Group: Bank of Ireland Inclusion & Diversity

Judges’ comment:
This is a very impressive initiative which has been in place for several years and which has achieved tangible, measurable success; whilst it has gender as its focus, there is an intersectional approach; senior leaders have demonstrated their commitment; the reviewing process means that the programme leaders are improving it every year.

Best Leadership Development Programme
Kindly supported by CAKE People and Development

Gold: Newton Europe: Newton Leadership Development Programme

Silver: XMA: ExcelErate Leadership Programme

Bronze: DPA Consulting: Top Line, Warner Music Group

Judges’ comment:
This truly stands out as an amazing leadership programme. Demonstrating a total commitment from the top of the organisation to their people this programme goes beyond creative. It stretched, energised and developed already good leaders transforming them from functional leaders into top level business leaders. Shifts in mind set have been taken into projects that have created real value and impact. For the individuals, the organisation, their clients and beyond that into creating societal and international local community change and value.

A Gold winner in every sense.

Best Operational Programme

Gold: St Monica Trust: Mandatory Update Day

Silver: Tesco Retail Digital Learning Transformation in partnership with Media Zoo

Bronze: Towergate: Towergate Retail Induction Programme

Judges’ comment:
Joanna Arkison’s vision, calm and steady determination has led to a programme that has fully understood the needs of her audience as well as deliver a creative solution to the constraints of delivery. A classic example of a programme designed to deliver a meaningful solution rather than tick a development box.


Best Organisational Development Programme

Gold: Care Quality Commission and Ashridge Executive Education

Bronze: FSCS: Achieving Excellence (ACE) Programme

Bronze: Rambutan and Theatre Royal Plymouth

Judges Comment:
This intervention impressed the judges greatly. A collaboration between Ashridge Executive Education and the CQC who in 2012 were described as “unfit for purpose” and have spent five years building their reputation as the ‘go-to’ regulator. Using a range of OD methodology and practice the resulting programme led the CQC to a collaborative leadership style that has led to a major change in culture. This is a mature and evolving programme touching every level of the organisation.

Best Private/Commercial Programme

Gold: Openreach: Open Street

Silver: Newport and Partners: OI Alloa Path to Performance

Bronze: DPA Consulting: Top Line, Warner Music Group

Judges’ comment:
Impressive use of simulation to address real fundamental challenges to the business. The impact of the programme is both clear and dramatic, further endorsed by the roll out of similar centres across the geographies of the business. This is a strong example of an L&D team and its leader making the case for and delivering a genuine change to the effectiveness and efficiency of the business. Great also to see such enthusiasm and support from the delivery team representatives.

Best Public Service/ Not-for-Profit Programme

Gold: Hope for Justice: Hope for Justice Modern Slavery Awareness 2017/2018

Silver: Government Communication Service, Cabinet Office: Early Talent Coaching and Mentoring schemes

Bronze: Care Quality Commission and Ashridge Executive Education

Judges comment:
The judges were impressed by all aspects of this programme. The context for introducing new methods of raising awareness of modern slavery are highly relevant in today’s society and this allowed the team to set very clear objectives. There were examples of innovation and creativity on the delivery through a variety of specifically designed tools. Efforts have been to share their work and guidance given to a wide range of issues showing that the scope of the scheme had been fully met.


Best Talent Development Programme

Gold: Darlington Building Society: Darlington Building Society 'Growing our Own'

Silver: Fujitsu: Fujitsu Distinguished Engineer Programme

Bronze: Art of Work Ltd: Jardine Motors Group Leaders of the Future

Judges’ comment:
Great engagement from the chief executive set the scene for the success of this project. With a new, aspirational people strategy at the heart of plans to double profitability, re-brand and transform the business, a programme was researched and developed to provide both new and existing managers with the knowledge, skills and understanding to develop and support the performance of their people in undertaking this. With clear recognition and evidence that a strong people strategy delivers demonstrable business performance, this on-going programme is a worthy TJ winner.


Best Training Partnership

Gold: Greene King and Lifetime Partnership

Silver: Santander Learning and Media Zoo

Bronze: Guy's and St Thomas' NHS Foundation Trust and PattersonPrenticeDesigns: Coaching Peer Supervision Programme

Judges’ comment:
Together Greene King and Lifetime Partnership work with regional government, councils, work in the community and with parent groups to support and enable the apprentices on the programme. Greene King created a role internally to support Lifetime Partnership and together they continue to change the apprenticeship landscape delivering unprecedented completion rates and retention.  A great example of how both organisations were determined to put the learners first.

Best Use of Technology in Learning
Kindly supported by Imparta

Gold: AB Sugar: AB Sugar Communities of Practice

Silver: GAME & Growth Engineering: GAME Learning Zone

Bronze: National FGM Centre: Online Female Genital Mutilation Assessment Tool

Judges’ comment:
This project set out to connect people across AB Sugar’s international businesses to facilitate the transfer of good practice, innovation and learning. To make this possible, the organisation established communities of practice following the principles suggested by Etienne Wenger. This was supported by a bespoke-built collaboration platform and group-wide tools such as Skype and Webex. The organisation has set up a governance process whereby each community of practice has a senior sponsor, a leader, facilitator and champions, as well as users.

Above all, the judges were pleased to see such a solid example of social learning in practice. In fact, it is doubtful that ‘learning’ is a conscious focus at all for those participating in the communities - it simply happens in the normal course of business and that surely signals where the future lies for corporate L&D.

L&D Professional of the Year
Kindly supported by CIPD

Gold: Rob Ashcroft, Santander supported by Media Zoo

Silver: Mark Rainbow, Openreach

Bronze: Joanna Arkison, St Monica’s Trust

Judges’ comment:
Rob has shown a vision, passion and energy that has transformed learning at Santander. Rob’s practice is informed through curiosity in the wider world of learning, through networking and a commitment to reflective practice. His transformation work at Santander role-models so many key elements and excellence that other L&D professionals should emulate. The judges commented that he is a worthy winner of this year’s L&D Professional of the Year award.


L&D Team of the Year

Gold: Towergate:  Towergate Retail Training Team

Silver: British Airways: British Airways Airline Learning Design Team

Bronze: Thomas Cook:  Thomas Cook Contact Centre Training Experts

Judges' comment:
This 11 strong team restructured in 2017 and has achieved great successes and implemented various successful programmes in leadership and team leader development, personal effectiveness and a technical learning pathway as well as re-engineering the induction process. The team are now confident enough to say no and have real “top table discussions” asking “what do you need and why” rather than historically providing what the stakeholder thought they wanted without question.


TJ Special Achievement Award

Liggy Webb, The Learning Architect

Judges’ comment:
This year’s Special Achievement Award goes to behavioural skills specialist Liggy Webb who has, for many years, devoted herself to raising awareness of the importance of mental health, work/life balance and wellbeing long before they became a hot topic in business.  She has worked with the United Nations in places like Afghanistan, Ethiopia and Cambodia and is constantly impressed by the strength of the human condition.

Soon to be working with the BBC on programmes about well-being and resilience - Liggy ensures that she keeps getting her message out to as many people as possible and making a difference to organisations and individuals.